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What should I do if my financial situation has changed?

We are here to help, so if your financial situation has changed at any time during your product membership we suggest you discuss it with us immediately. We want to work with you and avoid a spiral into a potentially harmful financial situation so please take the first step in requesting forbearance by completing a brief survey as soon as you can so that we can figure out a resolution that works for both of us.

Please complete the survey here.

The Stability Hub is a great source for advice for free members looking for tips on how to improve their credit score or swap money-management tips.

We need 5 business days to make changes to payment schedules but if you've got a payment sooner than that still get in touch so we can work out a plan for the future.