Complaints
We want things to go smoothly. If they haven't, tell us what’s happened and we’ll do our best to put it right.
Raise a complaint
Use our complaint form to tell us what’s happened. We’ll look into it carefully and keep you updated.
For more detail on how we handle complaints, read our full process in the Help Centre.
Complaints data
We publish a summary of our complaints data every six months, in line with Financial Conduct Authority requirements. We use this feedback to learn and improve for our members.
